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Workforce Compliance for Critical Utility Infrastructure
From water treatment facilities to power generation plants - real-time visibility of contractor compliance across essential services, distributed infrastructure, and critical operational environments where safety and continuity are non-negotiable.


Powering Compliance Across Essential Services
The Workforce Compliance Challenge in Utilities
Managing contractor workforces across distributed assets while maintaining continuous operations creates unique compliance challenges.
43%
Utilities orgs report difficulty hiring qualified workers for infrastructure projects
20%
Utilities orgs have full visibility into their Tier 2 and Tier 3 suppliers
24
Different systems used to manage contractor data on average
Traditional Processes Can't Manage Distributed Critical Infrastructure
One electrical contractor with expired high-voltage authorisation working on transmission infrastructure. One water treatment operator without current chemical handling certification. Any of these scenarios can result in service disruptions affecting thousands, regulatory sanctions, or catastrophic safety incidents. Yet traditional contractor management processes leave utility operators blind to these risks.
Purpose-Built for Utility Operations
MyPass eliminates compliance bottlenecks across distributed utility infrastructure through worker-controlled, verified data that maintains service continuity while ensuring safety and regulatory compliance.
Skills Passport
Workers maintain verified, portable credentials that travel with them across utility assets and service areas. Critical for distributed operations where the same contractors work across multiple locations and utility providers - one verification, multiple applications.
Utilities Benefits:
- Pre-verified contractors eliminate gate delays during planned shutdowns
- QR code verification works across all shifts from any mobile device
- Contractors verified once work across your entire facility network
- Specialised utility licences tracked in single profile
Industry Portal
Get real-time visibility across your entire contractor workforce spanning generation, transmission, distribution, and treatment operations. Monitor compliance across geographic regions, track contractor performance, and identify risks before they impact service delivery.
Utilities Benefits:
- Manage 50-150+ contractors from single dashboard across all shifts
- Worker alerts for expiring safety-critical qualifications
- Track contractor performance across production areas and facilities
Proven Results from Leading Companies
27%
Reduction in non-compliant worker access
35
Fraudulent certificates intercepted monthly (average)
3X
faster worker mobilisation

Built for the Realities of Utilities Operations
From power networks to water systems, MyPass addresses the unique challenges of utilities workforces.
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How Utility Operations Use MyPass
Award-winning platform
Industry-recognised innovation transforming how organisations manage workforce compliance and safety
Connects with Your Utilities Technology Stack
Site Access
Integrate with facility access control systems across multiple plants
Time & Attendance
Ensure only compliant workers clock in across shifts
ERP Systems
SAP, Oracle, Microsoft Dynamics - maintain systems of record
Workforce Planning
SAP, Oracle, workforce management tools for production scheduling
Safety Management
Feed data to incident management and near-miss reporting systems
Maintenance Management
CMMS integration for maintenance contractor qualification tracking
Helping our customers do more
Common questions from Utility Operations
Can supervisors verify contractor compliance on-site using mobile devices?
Yes. Any supervisor with a phone can scan a worker's QR code to see their live compliance status: certifications held, expiry dates, and whether they're cleared for site. No app download required on the supervisor's device.
The mobile interface surfaces two states: 'Action Needed' for expired or rejected credentials, and 'Compliant' for cleared workers. Supervisors can filter by credential type and role requirement. Spot checks that previously required a call back to the office or a manual records search take seconds in the field.
The QR scan works from any mobile browser.
Can the same contractor work across multiple utility companies in MyPass?
Yes. A contractor's Skills Passport is portable across every operator they work for. Qualifications, licences, and inductions are verified once and available to any utility operator on the platform. No re-uploading documents, no repeated inductions for each new client.
A contractor working across Ausgrid, SA Power Networks, and a water authority holds a single verified record. Each operator sets their own site-specific requirements on top of that shared baseline, but the core credential verification is not repeated.
Pre-verified contractors who already work in your sector can be onboarded faster. Their compliance history is already in the system.
How do we manage 100+ contractors across distributed infrastructure?
MyPass gives you a single dashboard across your entire contractor workforce: generation assets, transmission infrastructure, treatment facilities, distribution networks. You filter by site, region, contractor company, or credential type and manage by exception rather than manually tracking hundreds of individual records.
Automated alerts flag upcoming credential expiries before they become site-access issues. When a high-voltage licence is due to lapse in 30 days, your team sees it then, not when the contractor arrives at the gate.
The dashboard is real-time, not a static report. Compliance status updates as credentials are verified, renewed, or flagged across all your sites simultaneously.
How quickly can we mobilise contractors for emergency repairs?
Contractors with current credentials in MyPass can be cleared for site access in minutes. Their qualifications are already verified and held in their Skills Passport, so your team skips document collection during an emergency callout: confirm they're compliant, assign them to the job, cleared to go.
In utilities, emergency repair windows are often regulatory obligations, not just operational preferences. A gas leak, a transmission fault, a water main break: delay has consequences beyond the contractor admin queue.
MyPass customers report up to 3x faster contractor mobilisation compared to previous manual processes. Pre-verified contractor pools, where your emergency response suppliers are already credentialled in the system, reduce mobilisation time further.
Can we define compliance requirements once and apply them across our entire network?
MyPass verifies specialised licences directly with the issuing authority, not by accepting a contractor-uploaded copy. For high-voltage electrical licences, gas fitting authorisations, and other statutory qualifications, the platform checks that the licence is current, valid, and held by that specific worker.
This is the difference between knowing a worker is licensed and trusting that they are. A scanned PDF can be expired, altered, or belonging to a different person. Direct issuing-authority verification means the credential status on the platform reflects reality, not what the contractor submitted.
Specialised utility licences (confined space entry, working at heights on transmission infrastructure, gas pipeline work) are tracked in the same verified worker profile alongside standard inductions and safety certifications.
How do we demonstrate compliance during regulatory audits?
MyPass maintains a complete, timestamped audit trail of every contractor's credential history: what was verified, when, by whom, and against which requirements. For regulatory audits, you generate compliance reports showing contractor qualification management and due diligence across any time period, site, or contractor cohort.
Records are exportable and formatted for the reporting requirements of Australian regulatory bodies including the AER and relevant state-based electrical and gas safety regulators.
If an auditor asks whether a specific contractor was compliant on a specific date, the answer is in the system, not in someone's inbox or a filing cabinet. Audit readiness is a continuous state in MyPass, not a preparation exercise.
Can we track contractor performance across our facilities?
Yes. Beyond compliance status, MyPass lets you record and monitor contractor performance across your facilities: safety incident flags, conduct notes, and the ability to tag workers for reference checks or additional verification. That history attaches to the worker's profile, not to a specific job or employer.
The duplicate worker detection system prevents a contractor from creating a fresh profile to bypass a performance flag. A worker cannot re-enter your network under a different profile. Their verified identity ties all records together.
For utility operators managing 50-200+ contractors across distributed sites, a conduct or safety issue flagged at one facility is visible before that contractor is deployed to another.
Can we integrate MyPass with our existing contractor management processes?
Yes. MyPass integrates with the systems utilities already run: facility access control, CMMS platforms for maintenance contractor tracking, SAP and Oracle ERP systems, time and attendance platforms, and safety management systems for incident and near-miss reporting.
The platform sits alongside existing processes rather than replacing them, adding verified credential data to the systems your teams already use for scheduling, access, and safety management.
For utility operators with established SCADA-adjacent access control or maintenance management workflows, MyPass feeds verified compliance status into those systems. Your access gate, your work order system, and your compliance record draw from the same verified source.
Still have questions?
Didn’t find the answers you’re looking for? Get in touch with the team at MyPass
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