BUYER GUIDE FOR SERVICE PROVIDERS
Workforce compliance and competency management
A practical guide to evaluating, selecting and implementing workforce onboarding, compliance and competency technology - whether you’re choosing a platform, consolidating systems or responding to a client requirement.
4-minute read | October 2026
Start with the workforce decisions your business needs to make
Who is ready for the next project? Which credentials need attention before mobilisation? Can you demonstrate workforce capability to a client without rebuilding the evidence each time?
Choosing technology starts with understanding what your business needs to do. This guide helps you define those requirements, assess your options and plan implementation.
A guide for more than one starting point:
1. A client has nominated a platform: Clarify what the requirement settles, what you still control and whether the investment can serve more of your business.
2. You’re replacing spreadsheets or disconnected tools: Identify the workflows your next system needs to support, from credential expiry alerts to project readiness and audit history.
3. You’re managing multiple client portals: Assess whether a shared workforce record could reduce re-keying, and establish which clients will accept it before planning consolidation.
4. You’re considering an internal build or extending existing systems: Understand the difference between storing credentials and independently verifying them - and what that means for your HRIS, LMS or proposed build.
Three questions to ask before you commit
SCOPE
Will the solution grow with your business, not just one client's requirements?
Decide which workers, clients and workflows the platform needs to support.
Ask how workers are counted for billing, whether one licence covers multiple clients, and what migration, integration and exit involve.
Evidence
Can your clients verify the evidence, not just take your word for it?
Uploading a credential is not the same as verifying it.
Ask who checks documents, against which sources, and whether clients accept the verified record without repeating the checks.
Capability
Can you prove capability to win work, particularly on shutdowns, turnarounds and capital projects?
Look beyond a snapshot of current credentials.
Ask whether the system checks readiness across the assignment, flags upcoming gaps and helps you demonstrate workforce capability when bidding for the next project.
What this looks like when it works
Programmed supplies trades into mining and energy operations across more than 4,000 personnel. Applus+ ran certification for 600 technicians on spreadsheets and folders.
1 day
worker time to site-ready at Programmed, down from a week and a half
95%+
shutdown fill rates, with no added recruitment headcount
~100 hrs
saved per compliance cycle at Applus+, with admin time down 32%
Figures reported by Programmed and Applus+.
“Having MyPass do the compliance checks for us and having a project overview of compliance on one screen has taken alot of the administration burden away from the team. Using MyPass has made our mobilisation process three times faster.”
Inside the guide
16 evaluation criteria covering verification, operational workflows, reporting, integration, commercial terms and security.
A vendor question checklist to take into every conversation, including ours.
A weighted scorecard to compare platforms against your priorities, a scope worksheet if you are mandated.
A breakdown of costs beyond the subscription, including migration, integration and internal administration.
Implementation guidance covering pilots, workforce adoption and phased rollout.
Download the guide
Define your requirements, ask better vendor questions and plan a rollout that supports your workforce across clients and projects.
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